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Support · After-sales

We sell electric vehicles. We don’t disappear after.

Yadea Mauritius is operated by Tamak Group — a Mauritian family business with a real workshop, real spare parts, and real people to call.

Yadea Mauritius support and after-sales
01

How to buy

Walk into the Port Louis flagship or our Tribeca Mall kiosk, take a test ride, and place an order. Delivery is free to home or business anywhere on the island, typically within 3–5 working days.

  • Choose your model & colour
  • Take a test ride (book online)
  • Place order — Cash, Card, or Hire Purchase
  • We deliver to home or business
  • Helmet, vest & road charges included
02

Hire purchase

Pre-qualification is fast. Bring NIC, payslip or business proof, and proof of address. Two partners. Choose the one with the better rate for your situation.

  • CIM Finance — 30-month plans
  • Roger's Capital — 30-month plans
  • Apply in-branch or in showroom
  • Insurance bundles available
03

Warranty

YADEA Mauritius assesses warranty requests under the official warranty document applicable to the motorcycle, battery, charger and component concerned.

  • Motor — 24 months/20,000 km
  • Lithium battery — 36 months/30,000 km
  • Chassis — 60 months/30,000 km
  • Every part, period and exclusion in the table below
04

Service & parts

Direct parts pipeline from Yadea HQ. Service appointments by phone or WhatsApp. Pickup-and-return service available within Port Louis & Coromandel.

  • Yadea Service Centre · 2 Royal Road, Coromandel
  • Operated by Tamak Group
  • Genuine Yadea parts only
  • Software updates included
Warranty

Warranty & service period.

Warranty cover, period and mileage by part, and what is and is not covered.

No.Spare part nameWarranty standardsWarranty period / mileageInformation
1MotorOvercurrent, Burnt Coil, Strange Sound, Short circuit, Cable Disconnected.24 months/20,000 km
2Graphene BatteryCapacity <60% (tested with discharging tools), swelling, leakage24 months/20,000 kmThe battery needs to be recharged every 2 months for long-term storage when the remaining capacity is 80%. (Damage due to prolonged non-charging and/or water immersion cannot be guaranteed.)
Lithium BatteryCapacity <60% (tested by discharging tools), leaks36 months/30,000 km
3Controller/Alarm/IOT/GPS/Charger/USB Charger/Converter/Speedometer/Switch /Key Contact/Horn/Throttle/MCB/Cable/Ko Lamp components / Rear fender / Disc brake components / Front and rear brakes / Horn / Speedometer / Seat / Automotive Painted Parts / Footrest / Handlebars / Disc Brake DiscPerformance failures related to quality and not can be repaired12 months/10,000 kmUnauthorized addition of circuits, cable cutting intentionally, and intentional damage is not guaranteed.
4ChassisNatural welding, delamination, cracking, deformation60 months/30,000 kmDamage and impact due to human negligence are not included in the warranty coverage.
Handlebar/Side Bar/Main Bar/Rear Fork/Bicycle Fork/Shock Absorber/Wheel Hub Front24 months/20,000 km
Tyre TubelessCracks and severe swelling3 months/3000km
5Standard spare parts include 'rear view mirrors, brake pads, charging components, brake cables, electrical sockets, chains, gears, accessories, screws, nuts', as well as promotional advertising items, free items, seals, and other spare parts not included in the category mentioned aboveSpare parts susceptible to damage are not covered under warranty.
06

Warranty assessment and repair authorisation

YADEA Mauritius assesses warranty requests only under the official warranty document applicable to the motorcycle, battery, charger and component concerned. Delivery records, service history, diagnostics and inspection findings determine whether repair, replacement or adjustment is covered. This disclaimer does not extend, replace or vary the official warranty.

07

Services or repairs that may be chargeable

  • Diagnostic inspection where no warrantable manufacturing defect is found
  • Labour and parts for routine servicing and adjustments
  • Tyres, brake pads, discs, bulbs, mirrors, grips, seat covers, trim and wear/cosmetic items
  • Punctures, tyres, wheel alignment and road-hazard damage
  • Accident, impact, fall, misuse, overloading, water ingress, corrosion, neglect or improper storage
  • Battery or charger damage caused by incorrect charging, unauthorised equipment, neglect or impact
  • Lost/damaged keys, remotes, locks, charging cables, chargers or accessories
  • Collection, transport, towing, delivery, roadside or on-site service where applicable
  • Extra cleaning/dismantling when excessively dirty, modified or difficult to inspect
  • Repairs outside warranty, after expiry, or declined under official warranty terms
08

YADEA Mauritius — our responsibilities

  • Supply the motorcycle and included equipment according to sales and delivery documents.
  • Provide reasonable guidance on operation, charging, safety and maintenance.
  • Inspect reported defects and process valid warranty requests under the official warranty.
  • Use qualified personnel and genuine or approved parts for authorised service work.
  • Explain applicable charges before chargeable work, where reasonably practicable.
  • Handle customer and service information with appropriate care.
09

Matters for which YADEA Mauritius is not responsible

  • Accidents, injury, traffic offences, fines, theft, vandalism, improper parking or unlawful use.
  • Damage from misuse, negligence, overloading, racing, stunts, collision, falls, flooding, fire, environmental exposure or force majeure.
  • Loss of income, business interruption, missed deliveries, alternative transport or indirect loss, except where liability cannot legally be excluded.
  • Personal belongings left on or inside the motorcycle, storage or accessories.
  • Damage caused by unauthorised repairs, non-approved parts, charger substitution, tampering, software changes or modifications.
  • Normal deterioration, cosmetic marks, consumables and maintenance needs not caused by a warrantable manufacturing defect.
  • Reduced range caused by age, use, load, terrain, temperature, tyre pressure, riding style or normal battery degradation.

The official warranty document governs warranty coverage. The owner's manual and official warranty document take precedence over this summary. Any clause that cannot legally be excluded or limited under applicable law remains unaffected. Warranty and maintenance questions: maintenance@yadea.mu

FAQ

Common questions.

Models under 50 km/h (Cooljoy, M6, etc.) can be ridden on a regular motorcycle licence (Cat. A1). The Keeness (motorcycle, 100 km/h top) requires a full motorcycle licence (Cat. A). Helmet and reflective vest are mandatory — both are included with every purchase.